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DrainCom Basement Waterproofing Reviews

You’re about to let a crew dig up your basement floor. Or your front lawn. You want to know who you’re dealing with first. Fair enough.

  • 876 reviews on HomeStars
  • 5/5 rating
  • 4.9 stars on Google
  • 25-year transferable waterproofing warranty
  • 20+ years serving the Greater Toronto Area
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You’re about to let a crew dig up your basement floor. Or your front lawn. You want to know who you’re dealing with first. Fair enough.

So don’t take our word for it. Here’s what homeowners from Mississauga, Toronto, Oakville and across the GTA wrote after we fixed their wet basements, cracked sewer lines and tired sump pumps. We didn’t write these. We just picked the ones that tell the full story.

What Homeowners Say About DrainCom

Basement Waterproofing & Leak Repair Reviews

A leaky basement is stressful. Water doesn’t care about your schedule. These homeowners called us for foundation leaks, dampness and failed weeping tile.

“They arrived much sooner than anticipated… So far no leaks!”
“We had leak in basement. Good communication from Maria in the office. Serge provided a low cost quote and also volunteered important information about Mississauga rebate program that other competitors did not even know about for this case. They arrived much sooner to do the job than anticipated and completed the work efficiently in one day. So far no leaks!!”

Jeff , Mississauga

HomeStars, June 2026
“New membrane, weeping tile and sump pit in under 48 hours”
“Upon meeting Serge, my wife and I noticed he was different, he got down on the floor, visually looked into drains and gave clear options to look at to keep costs down… Overall we got that trusted ‘uncle’ vibe… The boys did what I thought would be number of days at best in less than 48 hours. Demolition, concrete removal around the perimeter – new membrane, weeping tile, sump pit and discharge installation… 1,000% recommend.”

Joe , Homeowner, GTA

HomeStars, April 2024

We’ll take “trusted uncle” over “contractor” any day.

“Exterior foundation drainage with photo updates”
“This involved digging down to foundation level, replacing weeping tile & vertical pipe, sealing the wall. There were no surprises and the cleanup work was done very impressively. Note: I have upgraded rating to a 10 because Drain Com sent me an excellent record of pictures from the window well area during and after the excavation work.”

Maris , North York

HomeStars, October 2024
“Fair estimate, fast scheduling, zero mess left behind”
“Drain Com was quick to visit the site and give us an estimate that was reasonable and in the mid range of other estimates. They scheduled and completed the job quickly and removed all waste. I would highly recommend them!”

Lesley , Oakville

HomeStars, June 2025
“Basement water seepage, diagnosed properly”
“We were SO happy with the service. We had a water seepage in our basement. When we called the company, Maria answered and was very pleasant and efficient. Then spoke with Serge about our water issue…”

Debbie B.

Related services: Interior Basement Waterproofing · Exterior Basement Waterproofing · Basement Leak Repair · Weeping Tile Repair

Sewer Line & Drain Repair Reviews

Tree roots, collapsed clay pipe, old cast iron. The GTA has a lot of older homes, and their drains show it. Here’s what happens when we get the call.

“Tree roots in the main sewer line, fixed in one long day”
“A tree root had grown into our main sewage line. This is a huge, unexpected and expensive job that required immediate attention. Vlad took his time to walk us through the process and outline what was needed with no smoke and mirrors. His team showed up exactly when they said they would and worked diligently from morning until night to get it done. They even did a remarkable job cleaning up our front yard before leaving.”

Jennifer V.

HomeStars, June 2024
“100-year-old cast iron, clay and lead pipes replaced in a Victorian home”
“Very positive experience with Vlad and Vassil on a big job replacing the 100+ year old cast iron stack and clay drain pipe in our Victorian house in downtown Toronto, as well as our old (lead) water supply. They arranged the permit and…”

Jo P. , Toronto

“Under-slab sewer repair, done hours ahead of schedule”
“They had to dig up the concrete floor, replace the pipe and pour more concrete. The area where they were working is behind the water heater so no one will see it, but I appreciated that they finished the job so neatly and with care… They share pictures of the various stages of the work they had completed. All in all, super from start to finish.”

Tresanne B.D. , East York

HomeStars, April 2025
“Drain camera inspection at a fair price”
“The technician from Drain Com (Vlad) was thorough and professional and did a very good job (camera inspection of the main drain line of my house) for a reasonable fee.”

Perry , Mississauga

HomeStars, October 2025
“Sewer main replacement”
“Fast, efficient, professional and priced accurately.”

Anna , Toronto

HomeStars, November 2025

Short and sweet. We’ll frame that one.

Related services: Drain & Sewer Camera Inspection · Drain Repair · Trenchless Pipe Replacement · Hydro Jetting

Backwater Valve Installation & City Rebate Reviews

Rebate paperwork scares a lot of people off. That’s why we handle it. These homeowners got the valve, the permit and the grant sorted without the headache.

“Called at 9 p.m. on a Friday, inspected the next day”
“I called Draincom late on a Friday evening at 9pm… I was pleasantly surprised that Talin answered and scheduled an inspection the next day. Vlad came to inspect and provided an immediate quote for the full service to run new pipe, Y connection plus the backflow preventer and clean out… Draincom coordinated the locates, permit, final inspection and the necessary paperwork to apply for the available city grant for the backflow preventer… completed what was originally scheduled as a 2 day job in 1 day.”

Damon , Homeowner, GTA

HomeStars, October 2023
“Collapsed drain, new sewer pipe and a backwater valve”
“From start to finish, DrainCom showed a genuine interest in the problem I was facing (a collapsed drain)… Vlad’s ability to guide customers through often challenging situations and turn them into positive experiences is a testament to his expertise and commitment… I also loved the fact that DrainCom’s work is backed up by an industry leading 25 year warranty.”

Homeowner , GTA

HomeStars, January 2024

Related services: Backwater Valve Installation · City Rebates · Basement Flood Protection

Sump Pump Installation & Repair Reviews

A sump pump is the quiet hero of a GTA basement. Until it quits during a spring thaw.

“A straight answer after calling “numerous” companies”
“I had a big problem with water leaking in my basement. I tried calling a numerous amount of water proofing companies and could not seem to get a straight answer or reasonable quote. I then called Draincom. Needless to say this company is great and left me 100% satisfied.”

Homeowner , GTA

HomeStars, July 2024
“Dug out, leak fixed, sump pump installed”
“Drain Com kept me informed as I waited for my basement to be fixed, of which I am very satisfied. They were on time, very professional in their work ethics and respectful of me. They cleaned up and I was not over-charged.”

Homeowner , Mississauga

HomeStars, October 2024
“Sump pump repair and replacement”
“Outstanding booking, efficient service, great communication, reasonably priced.”

Mike , North York

HomeStars, April 2024
“Sump pump with battery backup, plus rebate help”
“DrainCom exceeded my expectations. Excellent customer service, fast response, and very professional work…”

Yan Z.

Related services: Sump Pump Installation · Sump Pump Repair & Service

Plumbing, Water Line & Drain Installation Reviews

We’re drain and waterproofing specialists first. But plenty of plumbing jobs land on our trucks too.

“New drain and water line to a garden suite, passed on first inspection”
“The project involved running a new drain and water pipe to a garden suite in the rear yard, which meant a very long trench from the front of the property… Serge was a true professional and coordinated the job seamlessly, working closely with the City inspectors… all tests (ball test, slopes, cleanouts, etc.) passed on the first inspection… What truly stood out was their ability to stick to the original quoted price and timeline.”

Mike K.

HomeStars, December 2024
“Lead toilet flange replaced the next morning”
“I had damaged our old basement toilet flange (lead… who knew…). I got in touch via HomeStars and they did the work the following morning. They were clean, quick, and reliable.”

Chris S.

HomeStars, April 2024
“New drain installed, floors protected”
“Serge was punctual, protected my floors with drop cloths, and explained what he was doing. If his original strategy didn’t work, he was ready to try a different approach… left my home as clean as when they entered.”

Homeowner , GTA

HomeStars, December 2023

Related services: Plumbing Services · New Washroom Rough-Ins · Floor Drain Repair · Toilet Installation

Honest Basement Inspections, No Upselling

This one matters most to us. A new homeowner asked us to check everything, and even tried to get us to sell more.

“Checked everything. Didn’t upsell a thing.”
“We urgently needed a basement technician specialist for our newly purchased home to check everything in terms of waterproofing, mould, potential cracks and checking the drains… Sergio, the technician lead, was very knowledgeable – they checked everywhere diligently, inside and out… He checked everything and did not upsell any unrequired services, even when I probed. Very reliable and trustworthy.”

Homeowner , GTA

HomeStars, August 2024

Sometimes the right fix is a small one. We’ll tell you when it is.

What Our Reviews Keep Saying

Read enough of our reviews and you’ll spot the same things over and over:

✓ We show up when we say we will.
Often sooner. Jeff in Mississauga got his crew earlier than expected, and a job booked for two days wrapped in one.
✓ We send photos.
You shouldn’t have to crawl into a trench to see what you paid for. We document each stage.
✓ We handle permits, locates and rebates.
Toronto, Mississauga and Peel rebate forms are part of the job, not an extra.
✓ We clean up.
Front yards, basement floors, the spot behind the water heater nobody will ever see. All of it.
✓ We stick to the quote.
No surprise invoice at the end.

Read More DrainCom Reviews

We have hundreds more stories from basements across the GTA.

Read all 876 reviews on HomeStars →
Read our Google reviews →

Already worked with us?

We’d love to hear how it went. Mention the job and your neighbourhood if you’re comfortable. It helps the next homeowner find the right fix.

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Ready to Join Them?

Wet basement? Slow drain? Sump pump making strange noises? Our fully stocked trucks come to you anywhere in the GTA, from our Mississauga office at 1307 Kamato Rd.

Call 416-989-5757
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Basement Waterproofing & Drain Repair Services
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